Event Information:

Attendees arriving earlier than the event are welcome to wait in the reception/ cafe area.

Setting-up and packing away must be included within the time of the room booking. You will have access to the room from the time of your booking and departure from the space must be made when your booking time ends. Please ensure you strictly adhere to this as the room may have been booked by someone else either side of your booking. Please take into consideration any additional set up or pack away time is added before finalising your booking and ensure this remains within the venue opening or closing times unless by prior arrangement.

All advance bookings give you the opportunity to choose a minimum 15 minute, 30 minute or 45 minute window either side of your booking to allow for set-up and pack away time.

Please be aware that if you fail to book adequate pack away time in advance and your booking over runs outside of the time you have booked, you will be charged the full hourly rate, payable at reception before you depart.

All communications in relation to any booking must be via email only to allow this to be actioned in a timely manner, other means of communication may not be seen or acted upon.

Venue Information:

• The function hire includes only the area booked and toilet facilities.
• The maximum capacity for the Amber Moon or Lake Breeze room is 30 people per room, unless otherwise agreed.
  Harmony Wellness is 8 persons.
• We will try to ensure any specific drinks requirements are captured
• Children attending must be kept under supervision at all times due to the Lake being onsite.
• A strict 5mph speed limit is in place all over the site as per the signage displayed.
• No heated electrical appliance is to be used onsite or in any room.
• No items / posters to be stuck on any of the walls.
• Reception / cafe area is not included in full venue hire.
• Nothing is to block the fire panel or fire exits.
• Venue supplied eco logs to only be used in Willow Lodge (small fee applies).
• Lake House Kent has a strict policy that usage of any part of the site is only to be used for legal activities.
• We will actively promote  events held here on our social media and website if requested. To qualify you must send over a poster in an Instagram square and also provide the wording / booking details you want us to use. Please ensure the post clearly states the date of the event, the start and end time, and also our address. Only one post per booking will be added, any additional requests will incur a charge.
• If you require the use of the fire pit in Willow Lodge, this is a £5 fee and includes the supply of eco smoke free wood. To request this, you must add the request to the comments section when you book. The £5 fee is paid on the day of the event.

Terms & Conditions:

1. Lakehouse Kent (LHK) reserves the right to cancel any hiring not less than 28 days before commencement and will provide the hirer with a full refund
2. If the hirer cancels the booking more than 28 days before the function, a full refund will be given (minus any fees issued by Zettle who facilitate the booking transaction as they will not refund these).
3. If the hirer cancels the booking less than 28 days before the booked date, no refund will be given.
4. Cancellations must be confirmed in writing to info@lakehousekent.co.uk.

Insurance

The provider will ensure that valid policies of insurance are in place with a reputable insurance company to cover for third party and public liability risks in respect of any claim for death or personal injury suffered by any person (including staff of the supplier and client) during use of the facility if the facility is found to be negligent in meeting the policy requirements.

The Service provider shall indemnify the Client completely against any claims, costs, demands or judgements which result from the operation of the facility unless such claims, costs, demands or judgements result from the client’s own negligence.

Vehicles are parked at owner’s own risk.

Food, drink and Catering

1. The hirer may only bring food and drinks (non-alcoholic) onto the premises for consumption by prior agreement. No alcohol to be consumed on the premises.
2. If it is found that unauthorised drinks have been consumed on the premises, future hiring of the facility may be revoked or refused.
3. Any food provided by the hirer must adhere to current legislation, i.e. food handling and preparation.
4. LHK take no responsibility for food brought onto the premises.
5. If use of kitchen / drinks package or catering facilities are required then this will need to be booked using the additional booking information. If not booked then the kitchen or facilities are not to be used.
6. It is the responsibility of the hirer to ensure their guests adhere to these rules.
7. All refuse to be taken away by the hirer as no facilities are available on site for this disposal.
8. If you are using outside caterers to supply food, please detail the company you will be using and ensure all packaging, trays etc are removed as per item 7 above.